IT - Submit a Request

Knowledge Base

Helpful Tools

All Articles
IT Team
Helpful Tools
- IT Security Training
IT Policy
Multi-Family Internet & Telecom Support
Software
Email Policy

Helpful Tools

1. Don't know where to Submit a Ticket?
2. How to Place a Helpdesk Ticket
3. Browser - Clear Cookies/Cache
4. Corporate- Conference Room Reservations
5. Nexus - Combine Multiple Logins
6. Property Facebook Page
7. How to update your Nexus Password in Onelogin.
8. Helpdesk Status Portal
9. Yardi Client Access Request

Get in Touch

Your Name

Email

Subject

Message

Attachments

Title/Role

Troubleshooting Completed? Before submitting your request, please clear your browser cookies and try again. If the issue continues, proceed with submitting your ticket.

Yes, I cleared my cookies and I am still experiencing the issue. No, Please clear your cookies and try again before submitting I have included a screenshot of the issue Not applicable to my request

Property Access Please specify whether you are assisting at or transferring to the property. If transferring, indicate whether you still need access to both your current and new property. If requesting access to multiple properties, please list each property by name or entity.

Yardi Access (Elevate/RentCafe) Property Email Access (Specify which email) Property Hub (SharePoint) Access Other Access Needed (Provide full details) Not Applicable to My Request

I work for? Which company division do you work for?

Gates Hudson Corporate Offices Gates Hudson Multifamily (Apartments) Gates Hudson Commercial GHA Services

Property Name/ Corporate Department The property where you are currently working out of. If Corporate, enter your department.

Phone number or extension: A good phone number for callback purposes.