Account Verification
Before submitting a connectivity issue, the IT department asks that site staff confirm all service accounts (e.g., internet and phone) are paid and current. Technicians are unable to assist with issues caused by service interruptions due to non-payment.


Internet Outages
Our technicians will assist with internet connectivity issues, including routine steps such as rebooting cable modems and routers. In the event of a broader area-wide outage, we can provide an emergency wireless connection box. This device allows a shared wireless internet connection for use by all site staff.



Phone System Outages
While we can help troubleshoot internal phone system connectivity, outages caused by providers such as Verizon, Comcast, Windstream/Paetec/Cavalier, or AT&T are outside of our control.


If your phone service provider experiences an extended outage, we can provide a cell-based backup system that includes:

  • A wireless box to route and receive calls from your main property line

  • Temporary call forwarding during business hours

  • Internet service is not required for this backup system


Note: Equipment is stored at the Gates Hudson main office and can be delivered on short notice.
Cost: $25/day (billable)



Software Outages
If any Gates Hudson software requires scheduled downtime, a company-wide notification will be sent in advance.


If you’re experiencing issues accessing:

  • Yardi

  • Nexus Payables

  • RentCafe

Please contact the Gates Hudson Education & Training Department via their Helpdesk for support.



Weekend/Holiday Outages  (This is a billable service)
The IT department does not provide on-site support during weekends or holidays. However, our third-party vendor may be able to assist:


Leon Hollowell
Hcomm Technologies LLC
(301) 885-2821 ext. 201


Cost:
  • $125 per site visit (initial)
  • $25 per 15 minutes of additional support