How to submit a request for Yardi Access/Update Security?
What information is needed?
• Employee
Name and/or Email / Current Position.
•Provide
Property Name or Entity Code they will need access to.
•Please include as much information as you can, let us know if this employee is now permanently at this
new property and/or if we need to remove any current property access.
•If
the Employee is assisting multiple properties, note they are assisting and to
keep current properties.
• RM’s,
when promoting please make sure once the HR workflow has been completed in UKG, that a helpdesk ticket is submitted to update employee credentials/distribution groups.
Have a Temp Agency?
If you have a Temp (Not a Gates Hudson Employee),
please request credentials at least the day before they are to start at your
property. All we need you to provide is the property name, the position they
are covering, and the email address. Once credentials are no longer needed,
submit a new ticket to inactivate the account.
ü Example: Please provide OneLogin credentials for
our Leasing Temp at Berkdale Apartments; leasing@berkdaleapts.com.
TIPS
To avoid a work stoppage or delays, we
highly urge you to place a ticket the day before the employee is
scheduled to cover at another property.
Did you know?
Once
access is updated in Yardi this will reflect in CRM and RentCafe.
- Tenant/Lease issues with CRM or RentCafe are managed by E&T
If
you have access to more than one property and see “Access denied” in
CRM, click on your profile and select the property you are working at.
Access not managed by IT:
- Nexus
- NetVendor
- UKG