How to submit a request for Yardi Access/Update Security?

TIPS

To avoid a work stoppage or delays, we highly urge you to place a ticket the day before the employee is scheduled to cover at another property.


What information is needed?

To ensure accurate and timely updates, please provide the following details:

  • Employee Name and/or Email Address, and their Current Position

  • Property Name or Entity Code the employee needs access to

  • Indicate whether the employee is permanently transferring to the new property or if this is a temporary assignment

  • If applicable, specify if any current property access should be removed

  • If the employee is assisting multiple properties, please state this clearly and confirm whether existing access should remain


RM’s:
When promoting an employee, please ensure the HR workflow in UKG is completed first. After that, submit a Helpdesk ticket to request updates to employee credentials and distribution groups.



Have a Temp Agency?

If you’re working with a Temp (non-Gates Hudson employee), please request credentials at least one business day before their start date.

To request access, provide the following:

  • Property Name

  • Position the temp will be covering

  • Email Address for the temp

Once the temp no longer needs access, submit a new Helpdesk ticket to request deactivation of their account.

Example:
“Please provide OneLogin credentials for our Leasing Temp at Berkdale Apartments; leasing@berkdaleapts.com.”


Did you Know?

  • Once access is updated in Yardi, it will also reflect in CRM and RentCafe.

  • Tenant or lease issues in CRM or RentCafe are handled by the E&T Team.

  • If you have access to multiple properties and receive an “Access Denied” message in CRM, click your profile icon and select the correct property.

Access not managed by IT:

  • Nexus

  • NetVendor

  • UKG